IC Markets Support From Pakistan: English Desk, Australian Clock
Help Centre, email and live chat, stated as running every hour of every day - with the one deadline that matters set in Australian time.
Open IC Markets Account →Three routes are published and none of them is Pakistani: a Help Centre, an email address and live chat, stated as running 24 hours a day, Monday to Sunday, with no Pakistan office and no Urdu-language line advertised anywhere we checked on 2 September 2026. Expect English, and expect the reply clock to run on Australian business hours rather than yours.
The one deadline that is genuinely local
Withdrawal requests are cut off at 12:00 AEST or AEDT. Australia sits at UTC+10 in winter and UTC+11 under daylight saving, and PKT is a flat UTC+5, so that cut-off lands at 07:00 PKT for most of the year and 06:00 PKT while Australia is on daylight time. A request filed at 08:00 Karachi time has already missed the same business day.
Where this desk cannot help
Support can explain the broker terms and it cannot interpret Pakistani foreign-exchange law. SBP EPD Circular Letter No. 08 of 2022 and the Foreign Exchange Regulation Act belong with the State Bank of Pakistan. This is an independent guide and not a contact page. CFD trading carries a high risk of losing money.
Which channel actually moves which problem
Picking the wrong route is the usual reason a case takes days instead of hours. None of the three published routes is Pakistani: there is no Pakistan office and no Urdu-language line advertised, so plan for English and match the problem to the row below before writing anything.
| Channel | Best for | When |
|---|---|---|
| Help Centre | Written answers already published on funding, withdrawal, verification and the platforms | Any time |
| Live chat | Short account questions where you need an answer in the same sitting | Stated as running every hour of every day of the week |
| Anything you will want to quote back later: a fee, an eligibility ruling, a name-match refusal | Any time, and the reply becomes your record of what was agreed |
Read the row before you write. A question you may need to quote back later belongs in email, where you keep the reply; anything already answered in the Help Centre will be answered there faster than a chat agent can type it.
Two refusals worth pre-empting from Pakistan
The first is the name-match rule. Third-party payments are not accepted at all: money must arrive from, and return to, an account in the client's own name, with joint accounts allowed where the client is one of the parties. A transfer sent from a relative's account does not get corrected by support, it gets returned.
The second is the return-path rule. Withdrawals go back to the source of the deposit, an e-wallet withdrawal returns to the same wallet, and a card withdrawal is capped at what that card deposited, with any excess leaving by a different prior method or by wire. Deciding how money will come back is therefore a decision made when it goes in, not months later.
Support explains broker terms; it cannot interpret Pakistani foreign-exchange law. SBP EPD Circular Letter No. 08 of 2022 and the Foreign Exchange Regulation Act sit with the State Bank of Pakistan, not with a broker help desk.
What normal looks like before you decide a case is stuck
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Cards, PayPal, Neteller and Skrill, all of them settling in a currency that is not the rupee | Instant | Usually 3-5 business days on a card, occasionally as long as 10, and never more than that card deposited |
| International bank wire, in one of nine listed currencies | 2-5 business days | Up to 14 days on an international wire, with intermediary and beneficiary bank fees deducted along the way |
The broker levies no deposit or withdrawal fee of its own, though banks, card schemes and payment providers levy theirs, and a processing fee can apply where deposited funds were never traded. Withdrawals must return to the source they came from, and a card withdrawal is capped at the amount that card deposited. The request cut-off is 12:00 AEST or AEDT, which works out at 07:00 PKT for most of the year and 06:00 PKT while Australia is on daylight time - file after that and the request waits for the next business day. In Pakistan there is a step before any of this: SBP EPD Circular Letter No. 08 of 2022 directs banks to identify and block payments to offshore CFD platforms in the first place.